Overcoming Cost and Labor Challenges with Robots-as-a-Service (Webinar)

February 28, 2024, 12:00 EST

Many of the challenges in manufacturing can no longer be avoided. While we wait for inflation to correct its course, rising labor shortages and wages will inevitably continue, requiring business leaders to take action in order to succeed and grow.

One of the easiest tools that manufacturers can leverage is Robots-as-a-Service (RaaS), an affordable way for businesses to “hire” robots, repurpose their team, and cut costs by 40%. Zero automation experience needed.

What you’ll learn:

  • Brief Report on the State of U.S. Manufacturing
  • Top Operational Challenges
  • The Future of Manufacturing
  • Overview of Robots-as-a-Service (RaaS)
  • What You Can Expect with RaaS

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2024 Cybersecurity Webinar Series

CMMC 2.0: Navigating the Latest Updates and What They Mean for You

March 21, 2024 | 2-3PM EST

Stay ahead of the curve with insights into the latest CMMC 2.0 updates, including the impact of the revision of NIST SP 800-171 (Rev 3). Understand the changes, anticipate new requirements, and learn how your business can smoothly transition to the updated standards.

Decoding CMMC: A Step-by-Step Compliance Roadmap

April 18, 2024 | 2-3PM EST

Unpack the complexities of CMMC compliance with a clear, step-by-step roadmap. From scoping to certification, this session lays out each phase, helping you navigate the path to compliance with confidence.

The Human Factor: Cultivating a Culture of Cybersecurity Awareness

May 16, 2024 | 2-3PM EST

From recognizing phishing attempts to safeguarding sensitive data, this webinar empowers your workforce with essential cybersecurity knowledge. Create a human firewall with informed, vigilant employees.

Strategic Scoping: Simplifying CMMC Compliance

June 20, 2024 | 2-3PM EST

Uncover the art of ‘scoping’ to streamline your CMMC journey, focusing on defining the IT boundaries that contain CUI. This approach not only simplifies compliance but also makes it more cost-effective for small businesses.

Blueprint for Security: Essential Policies and Procedures for Cyber Defense

July 18, 2024 | 2-3PM EST

Establish a solid cybersecurity foundation with the right policies and procedures. This webinar guides you through the essential documents your business needs, from incident response plans to data protection policies.

Beyond Your Borders: Ensuring Vendor Compliance with CMMC & NIST 800-171

August 15, 2024 | 2-3PM EST

Explore strategies to extend your cybersecurity standards to third-party vendors. Learn how to assess vendor compliance, address gaps, and maintain a secure supply chain in line with CMMC and NIST 800-171 standards.

Tackling the Tough Ten: Strategies for the Hardest CMMC Requirements

September 19, 2024 | 2-3PM EST

Break down the ten most challenging aspects of CMMC compliance. This session offers practical strategies, expert tips, and resources to turn these hurdles into milestones on your compliance journey.

Ready, Set, Respond: Your 72-Hour Plan for Cyber Incidents

October 17, 2024 | 2-3PM EST

A step-by-step guide to crafting a comprehensive response strategy that kicks in when a cyber incident strikes. Learn how to mobilize your response team, communicate effectively, and mitigate damage within the first 72 hours.

Meeting Cyber Insurance Compliance: A Guide for Small Businesses

November 21, 2024 | 2-3PM EST

Navigate the prerequisites for cyber insurance compliance, understanding the specific safeguards and protocols insurers require. This session emphasizes actionable steps to meet compliance standards, enhancing your eligibility and positioning your business to effectively mitigate cyber-related risks.

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Cambridge Air Solutions Virtual Tour

March 12, 2024 | 8:45 am – 10:30 am. EST

Based in Saint Louis, Missouri, Cambridge Air Solutions (“CAS”) is a 60-year-old, purpose-driven, family-owned HVAC manufacturing company, dedicated to enriching lives. Delivering far more than thermal comfort, CAS’s brand promise to enrich lives extends to every stakeholder within its ecosystem. From employees to vendors and suppliers to key partners, end users and community stakeholders, it’s an intentional commitment to a core set of values, a people-centric culture, and a foundation built on continuous improvement that makes CAS a unique place to learn, work and grow. Visit to learn more.

Why you should attend:

We firmly believe in the sharing of information. Sharing both the fundamentals of our lean culture and our warehousing and industrial HVAC technology is one of the cornerstones in pursuing our mission to “Enrich the quality of every life we touch.” And we take that very seriously. The products we make and the services we provide manufacturing and warehousing leaders are all about helping you enrich the lives of your people working inside industrial facilities.

We know that leaders like you face challenging decisions every day. Understanding the risk of investing or the risk of not investing in people, facilities or capital equipment may be the difference in winning or losing in your business. As a manufacturer of semi-custom HVAC equipment, we understand this risk because we face the very same challenge.

Our goal is to have each Cambridge visitor walk away with more knowledge than they had before. Knowledge that will help them enrich their life and inspire them to move forward on their own path of personal enrichment.

What you will see:

Daily Rhythms
Creating a daily rhythm to improve company and team communications might seem like a big ask, but it really can be simple, quick, and effective.

See how we get through the day’s important information and celebrate continuous improvement in our morning meeting. This tour will show you how empowering your workforce to independently eliminate waste has such a positive impact on your entire organization. We understand that everyone strives to become a better version of themselves. Your working environment shouldn’t drain all your energy, leaving no room in your life to be the best Mom, Dad, Brother, Sister, Husband, Wife, Son, Daughter, or Friend you can be. Witness the lean improvements our people have made as they explain their solutions. And hear how they are ultimately making the world a better place.


March 12, 2024

8:45 am – 9:30 am Welcome and Operations Daily Huddle
9:30 am – 9:45 am Morning Meeting
9:45 am – 10:00 am Virtual tour of one manufacturing area
10:00 am – 10:30 am Q&A

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ISO 9001:2015 Quality Standard Overview

April 10, 2024
8:30 a.m. – 4:30 p.m. – Cost: $395

All classes will be held at the Delaware Technical Community College – Stanton Campus

This class is a prerequisite for Internal Auditor Training

This class will provide the attendees with a detailed overview of the ISO 9001:2015 standard. The ISO 9001 standard will be reviewed in depth, requirement by requirement so attendees fully understand what their organization must do to comply with ISO 9001. The class is workshop based, with hands on application learning so individuals can leave with a customized list of priorities. Whether they work at a company already ISO 9001 certified or their business is just getting started, this class will make them conversant in quality management systems and ISO 9001.

Emphasis will be placed on risk-based thinking, plan-do-check-act methodology, planning and other continuous improvement themes from ISO 9001. Documentation and procedure requirements will be discussed, as will timelines for registration.

Who Should Attend:

Quality and Operations professionals and planned Internal Auditors should attend. Any supervisors and managers with little to no ISO 9001 knowledge should attend.

These courses maybe covered through a training grant. Contact your DEMEP Business Advisor to learn more.

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Conducting Internal Audits for ISO 9001:2015

April 16th & 17th, 2024
8:30 a.m. – 4:30 p.m. – Cost: $790 (2-days)

All classes will be held at the Delaware Technical Community College – Stanton Campus

This class is for those planning to be internal auditors for their organization or planning to conduct audits of external organizations, such as suppliers. This includes techniques and traits to be used by successful internal auditors to complete the required internal audits within a company. The four phases of an internal audit will be reviewed and discussed, with workshop and case study practice sessions. Participants will leave ready to conduct audits. Participants may submit copies of their first audit for review to receive a certificate of competency from the DEMEP.

The course begins with a brief review of ISO 9001:2015 requirements and concepts, with an eye to becoming an auditor. Emphasis will be placed on successful internal audits, including looking for conformance and building an improvement culture in the organization.

Who Should Attend:

QA professionals and Internal Auditors are especially encouraged to attend this class.

These courses maybe covered through a training grant. Contact your DEMEP Business Advisor to learn more.

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2024 Excellence in Leadership Series

Announcing the Spring 2024 Excellence in Leadership Series.

The Delaware MEP has a core group of highly interactive workshops focused on helping your organizations current and future leadership succeed in today’s highly competitive market place. Based on needs identified by manufacturing clients over time, we have combined some of our proven training content delivered by top instructors to give your organization their best chance for success. This series is specifically tailored towards core leadership skill-sets both at an interpersonal and team-based level.

These courses maybe covered through a training grant. Contact your DEMEP Business Advisor to learn more.

All classes will be held at the Delaware Technical Community College – Stanton Campus.

Teambuilding for Performance

April 23, 2024 | 8:30am-4:30am

Unleash the power of your team! This 1 day highly interactive workshop will help you to build a productive team, understand how to motivate them while appreciating their strengths and opportunities. This class will address motivation, feedback, delegation and empowerment. Communication and conflict resolution will be lightly addressed. Virtual teams and team management will be explained.
NOTE: Depending on location and request, activities can be more or less physical.


April 30, 2024 | 8:30am-12:00pm

Understand the basics of communication and what makes it work and not work! Learn the skills and tools to improve your communication skills dramatically with a little effort and thoughtfulness. We will discuss verbal and written communication skills, focus on listening and develop a personal improvement plan.

Conflict resolution

April 30, 2024 | 1:00pm-4:30pm

Learn how to identify when a conflict exists, analyze the situation, and bring it to an acceptable resolution. Participants will learn about their own preferred conflict resolution strategy and how to improve their style and outcomes. The 5 conflict resolution model will be used.

Problem Solving and Decision Making

May 7, 2024 | 8:30am-4:30pm

With a focus on root cause determination, problem solving tools and techniques will be taught and practiced utilizing a 7 step PDCA [plan, do , check, act] process that is relatable to other processes used in corrective action or for Six Sigma projects. Participants will use basic brainstorming, 5 whys, fishbones diagrams as well as more advanced innovation tools and prioritization models. Decision making process and tools will round out the perfect day in critical thinking processes.

Project Execution

May 14, 2024 | 8:30am-12:00pm

Learn the process and techniques for project management. During this introductory workshop, participants will learn the 4 stages of project work: define the work, build a plan, control execution and evaluate project performance.

Change Management

May 14, 2024 | 1:00pm-4:30pm

Understanding the process of change and how it affects everyone can help us to keep the team motivated and focused on success. This workshop will cover the basics of organizational change [everyday occurrence in today’s world] and how to be the best leader of your team during changes. A change model and assessment will be introduced during the training.

Customer Focus

May 21, 2024 | 8:30am-12:00pm

Learn how to focus your team on the customer and their needs. We will learn about and hone in on internal and external customer needs. Participants will understand how to analyze the needs of their customers and prioritize meeting the needs on a day-to-day basis. There will be a focus on empathy and commitment.


May 21, 2024 | 1:00-4:30pm

If you’re not innovating, your competition is, and that could leave you in the dust! Learn what innovation means to you, your team and your company while you understand what you can do to create the environment for innovative thinking from your team. Innovate your business approach based on a certified Innovation Engineering Black Belt process.

Register for an event in this series