Service providers need to continually identify and maintain or improve their competitive position. And Federal, state and municipal governments often struggle to keep up with demands from constituents and to increase productivity and capacity. They must continually enhance their work processes to support growth.

The DEMEP Lean Enterprise Program helps government entities apply Lean principles, tools and techniques by using a systematic approach to identifying and eliminating waste in their work processes, and by instituting a philosophy of continuous improvement. Because lean enterprises rely on a people-oriented approach, they empower teams to take actions that provide improvements.

Employing Lean principles will help you improve quality, on-time delivery and customer satisfaction by eliminating waste in all your work processes. In turn, this helps drive down operating costs.

Improve Quality - Quickly identifying potential problems and addressing them early in the process minimizes rework and improves the overall quality of your services. Service providers and government entities can typically reduce errors by at least 20% per year and improve quality by up to 85%.

Increase Productivity - Lean techniques allow you to produce more with existing resources by eliminating non-value-adding activities. Service providers and government entities can increase productivity by up to 35% per year.

Enhance Customer Satisfaction - Lean enterprises deliver the quality services your customers or constituents demand - on time, every time. Service providers and government entities can typically enhance constituent satisfaction by reducing lead times by more than 70% and increasing "on time delivery" to almost 100%.

Reduce Operating Costs - By improving quality, productivity and customer satisfaction, service providers and government entities can substantially reduce operating costs. For example, by eliminating or streamlining work processes, service providers can typically reduce inventory more than 75%.