Business Trip: Germany, Austria and Switzerland

February 27 – March 3, 2017

This Exciting Business Trip Includes: Business meetings with distributors, agents, or customers according to your needs — all arranged specifically for your company. Assistance from State of Delaware trade representative team,PM & P Partners in Germany, and Global Delaware. Translation of sales presentations and materials (if needed) and in-country transportation and interpreters on the trip. Preparation session and in-country briefing. On-site assistance throughout the trip and follow-up assistance upon return. All services, valued at $6,500 per company, are financed by the SBA and the State of Delaware. Businesses with physical operations in the State of Delaware who meet the qualifying criteria may apply.

Why this region of Europe? Europe is a top market for products and services that Delaware businesses offer, especially Medical Devices, IT and Bio-science. This region has by far the biggest purchasing power in Europe. With $50 billion U.S. products exported to Germany in 2014, the nation is a leading export market.

Funding assistance for qualifying businesses may be available.

Excellence in Leadership Series

Please Call to Reserve Your Seat TODAY.
All classes will be held at: Delaware Technical Community College (Stanton Campus) – Newark, DE

The Delaware MEP has a core group of highly interactive workshops focused on helping your organizations current and future leadership succeed in today’s highly competitive market place. Based on needs identified by manufacturing clients over time, we have combined some of our proven training content delivered by top instructors to give your organization their best chance for success. This series is specifically tailored towards core leadership skillsets both at an interpersonal and team based level.

2017 Training Seminars

  • Team Building for Performance – 8:30 a.m. – 4:30 p.m. March 10
  • Communication/Conflict Resolution – 8:00 a.m. – 12 p.m. / 12:30 p.m. – 4:30 p.m. March 24
  • Problem Solving – 8:30 a.m. – 4:30 p.m. April 7
  • Project Execution/Change Management – 8:00 a.m. – 12 p.m. / 12:30 p.m. – 4:30 p.m. April 21
  • Decision Making/Customer Focus – 8:00 a.m. – 12:00 p.m. / 12:30 p.m. – 4:30 p.m. May 5
  • Innovation!/Managing Virtual Teams – 8:00 a.m. – 12 p.m. / 12:30 p.m. – 4:30 p.m. May 19
  • Metric Based Management – 8:30 a.m. – 4:30 p.m. June 2

Course Descriptions

Team Building for Performance (8 hrs) – Unleash the power of your teams. Understand how to build a productive team, what makes teamwork productive, how to appreciate your team and understand the requirements for success.

Communication (4 hrs) – Understand the difference between good and bad communication skills. Learn how to recognize both types in yourself and others. Practice using good skills in both written and verbal communication.

Conflict Resolution (4 hrs) – Learn how to identify when a conflict exists. Recognize the types of conflict and understand your own conflict resolution strategy and how to improve it. Learn how to manage conflict development.

Problem Solving (8 hrs) – Prepare yourself to utilize the Plan, DO, Check and Act (PDCA) process or problem solving. Learn effective tools and techniques associated with PDCA.

Project Execution (4 hrs) – Learn techniques for project management. During this seminar you will learn to define your work, build a plan, control execution and evaluate the performance. Discover the skills and resources necessary to effectively execute a project.

Change Management (4 hrs) – How do you respond to change? Understand the change process and dynamics and how to improve your change performance.

Decision Making (4 hrs) – Leaders need to understand when and how to make the correct business decisions. Tools can be used to address complexity, high risk and consequences as well as differences of opinions among the team. Specifically, risk analysis, decision matrix, decision trees and group decision processes will be demonstrated.

Customer Focus (4 hrs) – Orienting the organization toward the customer’s needs is important in every aspect of a successful business. Customer focused leaders are continually validating and mining new information on their customers strategies and business direction. This workshop will focus on how to leverage these strategies internally.

Innovation! (4 hrs) – If you’re not Innovating, your competition is and that could leave you in the dust. Learn what Innovation means to you and your company and how to go about Innovating your business approach AND your product line. Hear from a certified Innovation Engineering Black Belt how you can outperform and outpace the competition.

Managing Virtual Teams (4 hrs) – Technology is changing our world and how we get work done. A company’s employees are no longer in the same building, town or even country, yet they still need to work, function and collaborate as a team. Learn techniques to manage your remote teams.

Metric Based Management (8 hrs) – The workshop helps the participants how to identify what process and product measurements to make, how to collect and analyze the data and how to report results to enable effective action.

Pricing – Seminar Rates

Team Building for Performance


Communication/Conflict Resolution


Problem Solving


Project Execution/Change Management


Decision Making/Customer Focus


Innovation!/Managing Virtual Teams


Metric Based Management




Complete Series (1/3% Off)


Internal Auditing for ISO 9001:2015

March 8, 2017 – Please Call to Reserve Your Seat TODAY.
8:30 a.m. – 4:30 p.m. – Cost *$395 – Delaware Technical Community College (Stanton Campus) – Newark, DE
Instructor – Kathleen Eisel, President, Quality Performance Services


What you will learn when you take this class (Course Objectives):

  • The differences between ISO 9001:2008 and ISO 9001:2015 and how this will impact existing approaches to auditing
  • The alignment requirements between the Quality Management System and the business objectives of the organization and how this impacts the role of auditors in auditing an organizations business processes and business results
  • Requirements for documented information and how this impacts the audit process including the identification of audit evidence
  • How to audit those requirements in ISO 9001:2015 that are less prescriptive, where audit evidence may be more difficult to obtain
  • Methodologies for auditing the new requirement for Risk Management (Risk Based Thinking).
  • Methodologies for auditing the new requirement for Organizational Knowledge

Who should attend:

  • This course is intended for Auditors who are auditing ISO 9001:2008 and will be auditing ISO 9001:2015. Additionally, others who will receive value from this course include:
  • Personnel that need to understand the changes between ISO 9001:2008 and ISO 9001:2015
  • Personnel that need to understand the evidence based approach that is needed to audit ISO 9001:2015
  • Recommended attendees include:
    • Management
    • Quality Personnel
    • Internal Auditors
    • Management Representatives

ExporTech: Fast track to Developing Strategies for International Sales

3 Contact Days: April 4, May 5 & June 22, 2017 – Call now to reserve your seat.
8:30 a.m. – 4:30 p.m. – Cost: $3,000
Delaware Technical Community College (Stanton Campus) – Newark, DE

This 3 day program helps companies develop and execute their own international growth plan. The program brings together executive leadership from six companies to work in a group project format. It is not a seminar or class it is three 8 hour sessions plus coached time between sessions. Some of the work is done in a group setting while other work is done one-on-one with an international growth coach. Within three months, each company develops a vetted, actionable export growth plan, and gains access to a wide range of expert resources that help overcome barriers to export sales and manufacturing growth.

Program Overview:

Developed as a pilot by the Maryland District export Council, Baltimore U.S. Export Assistance Center, and the Manufacturing Extension Partnership, ExporTech is now deployed nationally as a collaboration between MEP, U.S. Export Assistance Centers, and other partners. Customized to the specific learning needs of participants, each workshop is limited to six participating companies to provide sufficient time and attention to each company’s specific challenges. The companies meet for three one-day sessions over a three-month period, and, in between sessions, participants work on developing their export plans.

The program’s small workshop size and customized format focuses on merging strategy with results. Throughout the program, local experts knowledgeable in all aspects of exporting are brought in to provide information and guidance and enable companies to accelerate their growth plan and speed to market. The program’s customized agenda and small group discussion format ensure that companies walk away with information and guidance that specifically applies to their business. In the final work session, a panel of experienced international businesspeople reviews and provides feedback on each participating company’s export growth plan.

The strategic perspective used throughout the course helps companies reduce risk and increase their likelihood of success in navigating international markets.

Companies must commit to both the homework in between sessions and follow-up work afterwards to get the most out of the program. They also must have the resources to take action based on their plan.

Who Should Attend:

1) new-to-export companies who have international sales potential and are ready to make the commitment required to succeed internationally, and 2) companies that already have engaged in some exporting, but have approached it reactively. In addition companies with a strong product that offers a clear competitive advantage and has international market potential will likely benefit the most from an exporting program.